Contact Monitor
Monitoring and Analysis of Contact Channels 

• Quick and intuitive data entry for contacts in just 4 seconds.
• Ability to record reasons for contact, inquiry sources, conversation topics, and customer suggestions.
• Flexible interface and language customization options.

• User, role, and system configuration management.
• Creation of custom data processing rules.
• Platform customization to fit global organizational needs.

• Advanced analytical tools for reporting and data visualization.
• Benchmarking features and the ability to compare results across different areas.
• Review of suggestions and inquiries from customers and consultants.

• Efficient data analysis mechanisms for quickly identifying issues and trends.
• Reports available in multiple configurations with data export capability.
• Clear real-time data visualization.

• Web-based application accessible from anywhere, especially useful for remote teams.
• Integration with organizational process management systems.

Instant access to reliable data enables quick responses to reported issues.

Identifying problem sources allows for effective optimization of organizational processes.

Lowering the number of customer inquiries through effective corrective actions.

Streamlined communication and processes enhance customer satisfaction and loyalty.

The platform can be implemented on a global scale and adapted to large organizations' needs.

Identification of product component issues through customer reports, leading to modifications in assembly instructions and a reduction in complaints.

Resolving the issue of missing store opening hours by relocating information, significantly reducing customer inquiries.

Detection of errors in the order registration system, improving delivery coordination and reducing complaints about delivery times.

Supporting citizen service through a system that enables fast processing of inquiries and report generation for city offices.