Chat2Expert
Moderated Chat Platform 

Communicate effectively – build relationships, knowledge, and brand image.

Chat2Expert is a platform that enables the organization of moderated online chats. With real-time question verification, the tool eliminates malicious comments and ensures a focused, professional conversation. Chat2Expert supports product and service promotion, customer relationship building, and enhancing brand visibility online. The platform is user-friendly and accessible on multiple devices.

Key Features

Key Features
Chat Moderation

Chat Moderation

  • Moderator verification of questions before publication.
  • Automatic filtering of inappropriate content and spam elimination.
  • The ability to modify or merge questions into more comprehensive discussion threads.
Multimedia Support

Multimedia Support

  • Real-time addition of images, documents, links, and videos.
  • Creation of engaging multimedia presentations during chats.
Roles and Permissions

Roles and Permissions

  • Defined roles for administrators, moderators, and experts ensure flexible management.
  • The ability for multiple moderators to collaborate in a single session.
Chat Customization

Chat Customization

  • Customizing the chat room appearance to match brand identity.
  • Personalized logos and welcome messages.
Scheduling and Organization:

Scheduling and Organization:

  • Event scheduling with email and SMS reminders for participants.
  • Registration functionality and tracking participant engagement.
Social Media Integration

Social Media Integration

  • Posting chat invitations directly on social media platforms such as Facebook, Twitter, and LinkedIn.
  • Option to share chat summaries on social networks.
Archival Content Creation

Archival Content Creation

  • Chat logs available for future use as promotional or educational content.
  • Exporting chat records in various formats (e.g., PDF, HTML).

Benefits

Benefits
Enhanced Communication Efficiency

Enhanced Communication Efficiency

  • Moderated discussions focus on substantive topics.
  • Reduction of misunderstandings and chaos with a clear conversation structure.
Building Expert Reputation

Building Expert Reputation

  • Hosting expert-themed chats that strengthen industry leadership.
  • Archiving discussions to support SEO and educational content promotion.
Increased Customer Engagement

Increased Customer Engagement

  • Direct interaction builds relationships with customers and enhances trust in the brand.
  • Multimedia support makes discussions more engaging.
Product and Service Promotion

Product and Service Promotion

  • Real-time product presentations with live customer Q&A.
  • An effective tool for generating leads and expanding the customer base.
Flexibility and Scalability

Flexibility and Scalability

  • Suitable for both small meetings and large-scale events.
  • Accessible on desktops, tablets, and smartphones for ease of use.
Time and Cost Savings

Time and Cost Savings

  • Remote discussions reduce the costs of organizing in-person meetings.
  • Easy planning and session management improve team efficiency.
Analytics and Reporting

Analytics and Reporting

  • Access to participant engagement data for better event planning.
  • Session reports help measure chat effectiveness.

Use Cases

Use Cases
Product and Service Promotion

Product and Service Promotion

Hosting product-focused chats where experts answer customer questions and showcase key offerings.

Team Meetings

Team Meetings

Regular discussions with distributed teams to review projects and ongoing activities.

Brand Building

Brand Building

Conducting recurring Q&A sessions as part of a brand-building strategy.

Customer Education

Customer Education

Training customers on product usage through expert-led online sessions.

Marketing Support

Marketing Support

Creating archival materials for use in promotional and educational campaigns.

Industry Events

Industry Events

Organizing discussion panels and webinars with experts as part of online events.

Contact

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